Shipping Policies

BY PURCHASING, THE BUYER ACCEPTS ALL THE CONDITIONS STATED BELOW

SHIPPING POLICIES

As soon as your order is received, the manufacturing process will begin. Your name, combined with the flower you have chosen, will be collected in a file that our artists will consult in the following working days, to first create the hand drawing, which will then be digitized and sent to the laboratories for the creation of your personal jewel.

  1. The design takes on average between 2 and 3 working days to complete. Once created, the design will be sent to the laboratories for processing and making the jewel.
  2. Customization takes on average between 5 and 7 working days. Once made, the jewel is packaged, ready to be delivered to the courier. This phase will not be considered for non-personalised jewellery.
  3. Shipping and delivery takes on average between 5 and 10 working days. Any delays at this stage are due to possible difficulties on the part of the courier.

TIME TABLE :

- Creation of the design: 2 - 3 working days

- Personalization of the jewel : 5 - 7 working days

- Personalization of letter necklace : 10 working days

- Shipments to Italy: 5 - 10 working days

The times indicated above refer to normal service conditions. Exceptional causes (holidays, high number of orders, problems in tracing the recipient's address, etc.) may cause delays of up to a maximum of 30 working days. Our production warehouses are located in different parts of the world, based on the volume of orders you will be able to receive your item from different parts of the world, Europe, Asia.

If your package falls into one of these cases, contact us via email, Whatsapp or our social profiles, specifying the order number.

Please note that we will not be held responsible for delays or non-delivery of parcels which may occur due to weather conditions, incorrect address information or courier-related issues which are beyond our control.

If your package is late in arriving or you are unable to track your order, contact us at info@almagioielliofficial.com or use our form at the link http://almagioielliofficial.com/pages/contact and we will be happy to help you!

SHIPPING TYPE

STANDARD SHIPPING : FREE

INSURED SHIPPING : €2.99 (INSURANCE PROTECTION IN CASE OF LOSS OR THEFT OF THE PACKAGE BY EXTERNAL CARRIERS OR CASES)

DELUXE + LIFETIME WARRANTY: 7.99 (DELUXE SHIPPING INCLUDES INSURED SHIPPING + OUR LIFETIME GUARANTEE ON THE PRODUCTS,

WHAT DOES THE LIFETIME WARRANTY COVER?

JEWELRY OXIDATION (EXCLUDING CHAIN)
METAL DISCOLORATION (EXCLUDING CHAIN)
LOSS OF PLATING ON PENDANT (EXCLUDING CHAIN)

WHAT DOES IT NOT COVER?

 CHAIN ​​BREAK
PENDANT BREAKING