Shipping Policies

SHIPPING POLICIES

ACCEPTANCE OF CONDITIONS By purchasing a product on Alma Gioielli , the buyer fully accepts the shipping conditions described below. We invite customers to read them carefully before placing an order.

PRODUCTION AND SHIPPING TIMES

 OUR ORDERS ARE PROCESSED IN 1-3 WORKING DAYS (FROM THE TIME OF THEIR CREATION IF CUSTOMIZED)

1. CUSTOM JEWELRY

Custom jewelry requires a longer manufacturing process. The manufacturing and shipping phases are divided as follows:

  • Customization and production of the jewel: 5 - 7 working days

  • Shipping to Italy: 3 - 7 working days

The times indicated above refer to standard conditions and may vary based on the complexity of the order and the volume of requests.

2. JEWELRY READY FOR DELIVERY

  • Order preparation and management: up to 3 working days

  • Shipping to Italy: 3 - 7 working days

3. INFORMATION ON DELIVERY TIMES The times indicated above refer to normal service conditions. However, exceptional situations may result in delays of up to 30 working days . These situations include, but are not limited to:

  • Holidays and periods of high demand

  • Customs delays or security checks

  • Logistics problems with couriers

  • Incorrect or incomplete address provided by the customer

  • Force majeure events (natural disasters, strikes, health emergencies, etc.)

We are not responsible for any delays due to causes beyond our control, including courier issues.

4. PRODUCTION PROCESS AND LOGISTICS Our warehouses and production centers are located in Asia . Orders can be shipped from these locations directly to the customer. We do not have warehouses located in Italy.

5. RESPONSIBILITY AND CUSTOMER SUPPORT

  • Delays and non-delivery: If a package is delayed or not delivered, the customer is required to contact us promptly providing the order number.

  • Order Tracking: In case of difficulty in tracking the package, the customer can contact us at the email address info@almagioielliofficial.com or use our contact form available on this link .

  • Address Errors: The customer is responsible for entering correct shipping information. We are not responsible for packages lost or delayed due to incorrect addresses provided by the customer.

6. TYPE OF SHIPPING

  • STANDARD SHIPPING: Free

7. CHANGES TO SHIPPING POLICIES We reserve the right to change these policies at any time. Changes will be effective upon posting on the site.

These Shipping Policies are formulated to ensure maximum clarity and protection for the customer and for Alma Gioielli . We invite buyers