Frequently asked questions
How do I get the second piece free?
Add the piece you want to your basket. On the basket page you will see the button "Pick your free piece": it takes you to the collection of 9 free pieces. Choose one, personalise it and add it: its price drops to zero on its own. No code needed.
When will I receive my piece?
We prepare your order in 2 to 5 days. UK delivery then takes 2 to 4 days and is free and tracked. VAT and duties are included, so there is nothing extra to pay on delivery.
Can I wear it every day?
Yes. Your piece has a jewellery-grade 316L stainless steel base with a premium 18ct gold finish. It is water resistant, hypoallergenic and nickel free: showers, rain and wet hands are not a problem.
What if something isn’t right?
If your piece arrives damaged, faulty or different from your order, we will replace it free of charge. Non-personalised pieces can be returned within 14 days of delivery, and you are covered by a 2-year warranty. If anything is unclear, write to us: we are happy to help.
Does it arrive ready to give?
Yes. Every piece arrives in ALMA gift packaging, included with your order and ready to give.