Frequently asked questions
How do I get the second piece free?
Add the piece you want to your basket. On the basket page you will see the button "Pick your free piece": it takes you to the collection of 9 free pieces. Choose one, personalise it and add it: its price drops to zero on its own. No code needed.
When will I receive my piece?
We create your piece in 2 to 5 days. UK delivery then takes 2 to 4 days and is free and tracked. VAT and duties are included, so there is nothing extra to pay on delivery.
Can I wear it every day?
Yes. Your piece has a jewellery-grade 316L stainless steel base with a premium 18ct gold finish. It is water resistant, hypoallergenic and nickel free: showers, rain and wet hands are not a problem.
What if something isn’t right?
If your piece arrives damaged, faulty or different from your order, we will remake it free of charge, and you are covered by a 2-year warranty. As it is made especially for you, returns for change of mind are not available. If anything is unclear, write to us: we are happy to help.
Can I change my order after placing it?
Yes. Write to info@almagioielliofficial.com within 12 hours of your order confirmation, quoting your order number: if production has not started yet, we will correct the name, material or address free of charge. After that window your piece goes into production and changes are no longer guaranteed, as it is made especially for you.
Does it arrive ready to give?
Yes. Every piece arrives in ALMA gift packaging, included with your order and ready to give.