Shipping Policy

Shipping Policy

This policy explains how ALMA Gioielli prepares, dispatches and delivers orders placed through our website. By placing an order, you confirm that you have read and accepted the terms below.

1. Order preparation

All orders are prepared within 5–9 working days. For non-personalised items, this period begins when the order is confirmed. For personalised pieces, it begins once all personalisation details are complete.

Preparation time is separate from delivery time.

2. Personalised jewellery

Personalised pieces require dedicated preparation and quality control:

  • Personalisation and preparation: 5–9 working days

  • UK delivery after preparation: 2–4 working days

These are estimates under normal operating conditions and may vary according to order complexity and demand.

3. Non-personalised jewellery

Non-personalised items are prepared and delivered within the following timeframes:

  • Preparation and quality control: 5–9 working days

  • UK delivery after preparation: 2–4 working days

4. Delivery times and possible delays

The timeframes above apply under normal service conditions. In exceptional circumstances, delivery may take up to a maximum of 30 days from the date of purchase.

Delays may be caused by circumstances including:

  • public holidays or unusually high order volumes;

  • customs checks or administrative delays;

  • courier logistics or operational issues;

  • an incorrect or incomplete address supplied by the customer;

  • events outside our reasonable control, including natural disasters, strikes or public-health emergencies.

ALMA Gioielli cannot be held responsible for delays caused by circumstances outside its direct control.

5. Design, production and quality control

ALMA jewellery is designed in Italy and made with selected partners chosen for their technical expertise and quality standards. Every item is checked for finish and conformity before dispatch.

6. Tracked delivery

All deliveries are tracked. Your tracking number is emailed to you as soon as your parcel is handed to the courier.

Please use the tracking link provided to follow the progress of your delivery.

7. Customer responsibility

You are responsible for providing a complete and accurate delivery address when placing your order.

ALMA Gioielli cannot be held responsible for delays, loss or failed delivery caused by:

  • an incorrect or incomplete address;

  • the recipient being unavailable;

  • the recipient refusing the parcel.

8. Help with delivery problems

If your parcel is significantly delayed or has not arrived, contact our customer care team promptly at info@almagioielliofficial.com and include your order number.

9. Delivery service

ALMA Gioielli currently offers free standard tracked delivery. Any additional delivery options will be shown at checkout when available.

10. Changes to this policy

ALMA Gioielli may update this Shipping Policy at any time. Changes take effect when published on the website and do not apply to orders already confirmed.