Shipping policy

Shipping Policy

This policy explains how ALMA Gioielli prepares, ships and delivers orders placed through our website. By placing an order, you confirm that you have read and accepted the terms below.

1. Order preparation

All orders are prepared within 5–9 business days. For non-personalized items, this period begins when the order is confirmed. For personalized pieces, it begins once all personalization details are complete.

Preparation time is separate from delivery time.

2. Personalized jewelry

Personalized pieces require dedicated preparation and quality control:

  • Personalization and preparation: 5–9 business days

  • US shipping after preparation: 2–4 business days

These are estimates under normal operating conditions and may vary according to order complexity and demand.

3. Non-personalized jewelry

Non-personalized items are prepared and delivered within the following timeframes:

  • Preparation and quality control: 5–9 business days

  • US shipping after preparation: 2–4 business days

4. Delivery times and possible delays

The timeframes above apply under normal service conditions. In exceptional circumstances, delivery may take up to a maximum of 30 days from the date of purchase.

Delays may be caused by circumstances including:

  • public holidays or unusually high order volumes;

  • customs checks or administrative delays;

  • courier logistics or operational issues;

  • an incorrect or incomplete address supplied by the customer;

  • events outside our reasonable control, including natural disasters, strikes or public-health emergencies.

ALMA Gioielli cannot be held responsible for delays caused by circumstances outside its direct control.

5. Design, production and quality control

ALMA jewelry is designed in Italy and made with selected partners chosen for their technical expertise and quality standards. Every item is checked for finish and conformity before shipping.

6. Tracked delivery

All deliveries are tracked. Your tracking number is emailed to you as soon as your package is handed to the courier.

Please use the tracking link provided to follow the progress of your delivery.

7. Customer responsibility

You are responsible for providing a complete and accurate delivery address when placing your order.

ALMA Gioielli cannot be held responsible for delays, loss or failed delivery caused by:

  • an incorrect or incomplete address;

  • the recipient being unavailable;

  • the recipient refusing the package.

8. Help with delivery problems

If your package is significantly delayed or has not arrived, contact our customer care team promptly at info@almagioielliofficial.com and include your order number.

9. Delivery service

ALMA Gioielli currently offers free standard tracked delivery. Any additional delivery options will be shown at checkout when available.

10. Changes to this policy

ALMA Gioielli may update this Shipping Policy at any time. Changes take effect when published on the website and do not apply to orders already confirmed.